Travel Rules

Before departure, review the Ukraine Europe travel rules: have valid documents, agree on your luggage, arrive for boarding on time, and follow the conduct rules during the trip. On the route there are restrictions on prohibited items, as well as safety and order rules inside the vehicle. If anything is unclear about your documents or items, confirm it with the dispatcher before you leave. This reduces the risk of delays and helps you travel comfortably.

Be ready for boarding 10–15 minutes before the expected driver arrival time. The driver can wait about 10 minutes if you are in touch. The exact arrival time depends on the route, traffic, and border crossing, so keep your phone handy. If you are delayed or the pickup address changes, contact the dispatcher immediately.

The driver arrives at the agreed address at the scheduled time, and then boarding takes place with passengers taking their seats. During boarding, keep your documents and the booking number (if provided) with you, plus a phone number for contact. Prepare your luggage in advance so you do not hold up the group. If you have large or non-standard luggage, confirm it before the trip.

The trip is organized in a VIP-class minibus: passengers travel comfortably and follow safety rules. While on the road, do not distract the driver, do not smoke, and do not consume alcohol; keep the vehicle clean and respect other passengers. Follow the driver and manager instructions regarding boarding, luggage, and stops. If you need help, use the phone—do not ask questions during driving.

It is prohibited to transport weapons, drugs, explosive and flammable materials, as well as illegal goods. For luggage: the free allowance is up to 40 kg (suitcase 25–30 kg + carry-on up to 10 kg); above that, €2/kg applies. Oversized luggage must be agreed in advance. Any suspicious or unknown items may lead to refusal at boarding or during checks. For the full list of prohibited items and detailed limits, use the dedicated pages.

You can eat in moderation, without strong smells and while keeping the cabin clean. You can drink water, but alcohol is prohibited. Stops during the route are made according to the schedule and the driver’s decision, so passengers can rest and use necessary services. If you need a personal stop, let the driver know in advance.

If you are late or your pickup address/time changes, contact the dispatcher or the driver immediately using the phone number you received. Usually, the driver can wait about 10 minutes if you are reachable. If boarding is missed or route changes are required, the manager will decide on the next options (depending on availability, rescheduling or choosing another trip). Have your booking reference/contact ready and stay available.

Before the trip, make sure your documents are valid for the required period and prepare everything you may need for checks. Agree on your luggage in advance, keep the dispatcher’s contacts, and ensure you can be reached on the day of departure. Arrive at the pickup point earlier so boarding is without rushing, and follow the conduct rules during the trip. That way your trip from Ukraine to Germany or Poland will be as smooth as possible.